Each method has different applications and can provide different helpful information to your customers and visitors. The remote sing-ups can be done through various methods, for example, SMS, Call, Email, website or web portal, and smartphone applications. The customers can be provided with a platform that allows them to sign-up for a particular queue without being physically arriving at the branch. Remote sign-up and mobile ticketing are the basics of virtual queue management systems. See More: How Queue Management System Helps to Provide Better Customer Service Provide Remote Sign-up It reduces workload and improve service delivery efficiency and also service quality. This helps the staff to easily manage and limit the number of customers in the branch to prevent crowed. This requires an intelligent software engine that can accurately estimate the on-going queue activities to estimate the exact time for a particular customer and it should also be able to provide that information to your customers via any mean such as Email, SMS, in-app notifications, automated customer calls, etc. This means the customers can wait anywhere they want, or simply they can arrive at the branch at the very exact time their turn is. The main advantage of having a virtual queue option for the customer is that they don’t have to be physically present at the branch. There are several methods that can be provided to enable this functionality. The virtual queue allows your customers and visitors to sign-up for the queue while being away from the branch or office. Here are some of the benefits of a virtual queue management system: Easy Customer Flow Management with Virtual Queue Management These features along with additional tools are very helpful for organizations to improve their customer experience and collect business intelligence to understand the new trends their customers’ needs and expectations. The main objective was of course to maximize the customer experience and to improve the customer journey but it is also helping the businesses and organizations to develop trust among the customer’s and visitor’s to encourage them to visit the branches and offices by offering them social distancing and controlled environment inside the branch to ensure the health and safety. The virtual queue management system has also gained popularity and we are witnessing a huge rise is virtual queuing solutions all over the country. This is a great example of utilizing technology for the betterment of humanity. For example, the Dubai Government have recently introduced contactless immigration gates at Dubai Airport, the passengers can do the process without even taking out their passports and Emirate IDs, all is contact-less, thanks to the forward-thinking of our leaders and the government entities involved in ensuring public health and safety. Dubai and overall UAE are considered to be the pioneer of introducing the technologically advanced solution to not only GCC but to the entire world. This also causes an irreversible change in the business practices and methodologies and of course these all factors have changed the customer’s expectations and demands.īusiness and organizations are innovating new methods and adopting high-tech solutions to satisfy their customers. The entire world had adopted and accepted the new lifestyle, although the COVID-19 is about to end the health consciousness that we have developed will surely going to help us lead a healthy life. Social distancing and other precautions have become a norm now. As we know the COVID-19 situation in the past year had led to enormous changes in our business practices and also in our daily lives. This provides the freedom of waiting anywhere rather than standing in the long queue or sitting inside the waiting area. The virtual queue management system allows the customer to sign-up for a virtual queue without being present at a physical spot in the actual queue.
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